{"id":9351,"date":"2021-11-08T12:19:16","date_gmt":"2021-11-08T12:19:16","guid":{"rendered":"https:\/\/direc.dk\/business-transformation-and-organisational-ai-based-decision-making\/"},"modified":"2025-10-20T12:53:08","modified_gmt":"2025-10-20T12:53:08","slug":"business-transformation-and-organisational-ai-based-decision-making","status":"publish","type":"post","link":"https:\/\/direc.dk\/da\/business-transformation-and-organisational-ai-based-decision-making\/","title":{"rendered":"Business Transformation and Organisational AI-based Decision Making"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"9351\" class=\"elementor elementor-9351 elementor-9330\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-7c61ef84 elementor-section-height-min-height elementor-section-items-stretch elementor-section-content-middle elementor-reverse-mobile elementor-reverse-tablet elementor-section-full_width elementor-section-height-default\" data-id=\"7c61ef84\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;triangle&quot;,&quot;shape_divider_bottom_negative&quot;:&quot;yes&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"true\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M500.2,94.7L0,0v100h1000V0L500.2,94.7z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-32692fde\" data-id=\"32692fde\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-38cf8f3d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"38cf8f3d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-44f7e831\" data-id=\"44f7e831\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-76a8091b elementor-widget elementor-widget-heading\" data-id=\"76a8091b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">DIREC-projekt<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7178ce7a animated-fast elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"7178ce7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Business Transformation and Organisational AI-based Decision Making<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f5730e0\" data-id=\"f5730e0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-5934aad9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5934aad9\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-10f86b4\" data-id=\"10f86b4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-246f160d elementor-widget elementor-widget-heading\" data-id=\"246f160d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Resum\u00e9<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-423b8209\" data-id=\"423b8209\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7e399aad elementor-widget elementor-widget-text-editor\" data-id=\"7e399aad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>I dag er forretningsprocesser i private virksomheder og offentlige organisationer bredt underst\u00f8ttet af Enterprise Resource Planning, Business Process Management og Electronic Case Management systemer, der tages i brug med det form\u00e5l at forbedre effektiviteten af forretningsprocesserne.<\/p>\n<p>Resultat er dog ofte et stadig mere omfattende informationssystemlandskab, hvilket f\u00f8rer til ineffektivitet, begr\u00e6nset forst\u00e5else af forretningsprocesser, manglende evne til at forudsige og finde \u00e5rsagen til tab, fejl og svindel og manglende evne til at tilpasse forretningsprocesserne. Denne mangel p\u00e5 forst\u00e5else, smidighed og kontrol over forretningsprocesser l\u00e6gger en stor byrde p\u00e5 virksomhederne og organisationerne.<\/p>\n<p>Projektet har sammen med industrielle partnere til form\u00e5l at udvikle metoder og v\u00e6rkt\u00f8jer, der s\u00e6tter industrien i stand til at udvikle nye effektive l\u00f8sninger til at udnytte den enorme m\u00e6ngde forretningsdata, der genereres af disse systemer.<\/p>\n<p><strong>Projektperiode:<\/strong> 2021-2025<br \/><strong>Budget:<\/strong> 16,8 millioner kr<\/p>\n<p><strong>Projektleder<\/strong><\/p>\n<ul>\n<li>Associated Professor Arisa Shollo<\/li>\n<li>Department of Digitalization, CBS<\/li>\n<li>ash.digi@cbs.dk<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-619964e9 elementor-widget elementor-widget-toggle\" data-id=\"619964e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1631\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1631\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Mere info (p\u00e5 engelsk)<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1631\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1631\"><p>Enterprise systems generate a plethora of highly granular data recording their operation. Machine learning has a great potential to aid in the analysis of this data in order to predict errors, detect fraud and improve their efficiency. Knowledge of business processes can also be used to support the needed transformation of old and heterogeneous it landscapes to new platforms. Application areas include Anti-Money-Laundering (AML) and Know-Your-Customer (KYC) supervision of business processes in the financial sector, supply chain management in agriculture and foodstuff supply, and compliance and optimisation of workflow processes in the public sector.<\/p>\n<p>The research aim of the project to develop methods and tools that enable industry to develop new efficient solutions for exploiting the huge amount of business data generated by enterprise systems, with specific focus on tools and responsible methods for the use of process insights for business intelligence and transformation. Through field studies in organizations that are using AI, BPM and process mining techniques it will be investigated how organizations implement, use and create value (both operational and strategic) through AI, BPM and process mining techniques. In particular, the project will focus on how organizational decision-making changes with the implementation of AI-based algorithms in terms of decision making skills (intuitive + analytical) of the decision makers, their roles and responsibilities, their decision rights and authority and the decision context.<\/p>\n<p><strong>Scientific value<\/strong><\/p>\n<p>The scientific value of the project is new methods and user interfaces for decision support and business transformation and associated knowledge of their performance and properties in case studies. These are important contributions to provide excellent knowledge to Danish companies and education programs within AI for business innovation and processes.<\/p>\n<p><strong>Capacity building<\/strong><\/p>\n<p>For capacity building the value of the project is to educate 1 industrial PhD in close collaboration between CBS, DIKU and the industrial partner DCR Solutions. The project will also provide on-line course material that can be used in existing and new courses for industry, MSc and PhD.<\/p>\n<p><strong>Business and societal value<\/strong><\/p>\n<p>For the business and societal value, the project has very broad applicability, targeting improvements in terms of effectiveness and control of process aware information systems across the private and public sector. Concretely, the project considers cases of customers of the participating industry partners within the financial sector, the public sector and within energy and building management. All sectors that have vital societal role. The industry partner will create <em>business value <\/em>of estimated 10-20MDkr increased turnaround and 2-3 new employees in 5-7 years through the generation of IP by the industrial researcher and the development of state- of-the-art proprietary process analysis and decision support tools.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-6dcd81c4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6dcd81c4\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7faf24a3\" data-id=\"7faf24a3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9619fac elementor-widget elementor-widget-heading\" data-id=\"9619fac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">V\u00e6rdi<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5c2983f8\" data-id=\"5c2983f8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-46e82e7c elementor-widget elementor-widget-text-editor\" data-id=\"46e82e7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Projektet vil udvikle metoder og v\u00e6rkt\u00f8jer, der s\u00e6tter erhvervslivet i stand til at udvikle nye effektive l\u00f8sninger til at udnytte den enorme m\u00e6ngde forretningsdata, der genereres af virksomhedssystemer.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-6721371 elementor-section-height-min-height elementor-section-items-stretch elementor-section-content-middle elementor-reverse-mobile elementor-reverse-tablet elementor-section-stretched elementor-section-boxed elementor-section-height-default\" data-id=\"6721371\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bfffc34\" data-id=\"bfffc34\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element 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